If your flight is overbooked, the airline will primarily ask if there are voluntary passengers who are prepared to waive their place in exchange for benefits agreed between the passengers and the airline concerned. These volunteers must, in addition to the benefits, also be offered the opportunity to cancel the trip and have the ticket price refunded or re-booked to the final destination as soon as possible or at a later time that the passenger finds appropriate, under equivalent transport conditions. If there are not enough volunteers, the airline may deny passengers to board the flight. The passengers who are denied boarding are entitled to compensation amounting to EUR 250, or EUR 125 if the airline can offer re-routing to the place of arrival arriving less than two hours later than the original flight.

The passenger who has been denied boarding also has the right to cancel the trip and have the ticket reimbursed and, in relevant cases, a return flight to the first departure point as soon as possible, as well as the right to meals and refreshments in reasonable proportion to the waiting time and hotel room, as well as transport to and from the hotel, in such cases where overnight stay for one or more nights becomes necessary. When denied boarding, you also have the right to call two phone calls or send two telex, fax or e-mails free of charge. We recommend that you also contact your travel insurance company to cover expenses that are not covered by our liability, such as whether the delay, the cancellation or the denied boarding was due to circumstances beyond our control even though they have taken all reasonable steps to avoid the damage.