Booking
To book a ticket on any of our routes you may use our website or contact our Callcenter at +46 (0) 770 – 790 700. You can also contact a travel agency.
Ticket
When you fly with us you fly ticketless. Remember to bring a valid ID (this does not apply to children under the age of 12 who travel on their own or in the company of a parent).
Booking confirmation
Your booking confirmation and receipt will be sent to the e-mail address that you entered on the time when your booking was made.
To book a ticket on our website you will have to be 18 years or older. The following tickets cannot be booked on our website: Unaccompanied minors (5-11 years). Groups that are more than 9 people – For any special arrangements, please contact our Callcenter at +46 (0) 770 – 790 700 or callcenter@populair.com.
Definition: A group booking refers to a group of 10 people or more that are travelling together.
Booking: Group requests shall be sent to callcenter@populair.com.
Ticket rules: Ticketing will be made when we receive names of all passengers in the group, the names shall be sent no later than 14 days before departure. An invoice will be sent for payment 30 days before departure. If you wish to cancel the booking this must be made no later than 31 days before departure.
Name change: Group bookings are permitted for name change up to 6 hours before departure
Baggage: One checked baggage of 20 kg is included in your ticket. Also included is one hand luggage of 5 kg that does not exceed dimensions L45xW20xH35 cm.
When you have completed your booking you will receive a booking confirmation which is sent to the e-mail address that was entered during the booking process. The confirmation counts as your certificate of travel because we are a ticketless airline. You are always obliged to be able to show valid identification. Passengers who cannot provide valid identification are not allowed to travel..
In order to meet our travellers’ need for efficient travel, we offer commuter tickets in the form of bundles of a minimum of 10 single tickets. The ticket functions as follows:
The tickets are not personal, this means that anyone employed at the company can fly on these tickets.
The tickets are permitted for rebooking and fully refundable up to 1 hour before departure.
The bundle is valid for 13 months from the day that it is exhibited.
There is no extra charge for bookings or when issuing of the ticket is made, not even if you use our Callcenter for your bookings.
For our prices: please contact our Callcenter at +46 (0) 770 – 790 700 or e-mail callcenter@populair.com.
populAir does not cooperate with any other airline exept SAS, this means that you cannot book a connection flight with another airline together with your ticket at populAir. SAS rules for ticket- and baggagerules is applicable. populAir fly point-to-point, which means that if you wish to fly further from Arlanda Airport with another airline, you will have to pick up any checked-in baggage and check in again at Arlanda Airport.
